At Brainstorm we are proud of our ability to interact with our customers and user base, allowing direct contact between them and our Research and Development Team to provide the state-of-the-art Customer Support that has always been a difference between Brainstorm and our competitors.
Customers can ask directly for support or resellers could ask on behalf of their customers. If this is the case, Brainstorm will require the reseller to identify the customer and verity its support status. The most immediate way to ask for support is via e-mail, writing to firstname.lastname@example.org. At the reception of the mail, Brainstorm assigns an expert that will follow the issue until it is solved.
Other tools Brainstorm customers with a service contract have access to are the User Forum, where they can search for support issues, interacting with Brainstorm personnel and other customers, and the Issue Tracker where specific software bugs can be reported and followed. Also, customers have access to the Brainstorm FTP to download the latest software, installers, manuals and much more. Brainstorm’s FTP is also accessible via web or any FTP Client software.